Refund
In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, SUZANA PERIĆ is obliged to return only through VISA, EC / MC and Maestro payment methods, which means that the bank will, at the request of the seller, refund the funds to the cardholder’s account.
Complaints
Complaints of damage in transport
It is very important that you immediately report any damage in transport, visible on the product packaging, to the courier who delivers the goods to you. The buyer is obliged to report any damage during transport within 24 hours of receiving the goods.
If you notice such damage, do not sign the receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.
Complaints about data or the wrong type of goods
If you received the shipment and after opening the box found that the delivered goods do not match the ordered or the invoice data is not appropriate, please call us no later than 24 hours from the date of receipt of the shipment by phone at +381 65 4445556, or send an email with your data (name, surname, phone) to the e-mail office@suzanaperic.rs and describe what problem you have. As soon as possible, we will respond to the consumer’s complaint and inform you of further action. The deadline for resolving the complaint is 15 days from the moment of its registration.